PROFESSIONAL EXPERIENCE
Learning Support Lab Administrator
George Mason University
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Develops and deploys training materials for both in-person and e-learning formats
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Assists with LMS troubleshooting and management
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Collaborates with external teams to provide resources and graphics for communications
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Maintains and updates University Mobile App utilizing MODO
2018 - August 2023
Graduate Student Intern
Dell Technologies
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Uploaded and published over 170 software files to Agile PLM within the span of 3 months
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Coordinates with team leaders and customers to ensure timelines were met
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Created and implemented a change management plan to overhaul the software request process
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Presented change management plan to upper leadership
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Updated internal documents to ensure the changes in the request process were reflected
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Provides timely feedback and follow-up to customers and team members
2023- Present
Graphic Design Intern
Digital Natives Group
New York, New York
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Collaborated with a team to deliver social media and print content for clients
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Worked with clients such as the National Football League, I Love NY, and Polaroid creating assets for print and web
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Edited and optimized client WordPress CMS for SEO
2017
Diversity Educator
James Madison University
Harrisonburg, Virginia
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Facilitated educational sessions for staff and students
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Developed and presented educational resources and training events
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Planned and facilitated campus-wide events on subjects regarding race, religion, gender, sexuality, and politics
2014-2015
EDUCATION
George Mason University
Master’s or Science in Learning Design and Technology: eLearning concentration
Fairfax, Virginia
2021 - 2023
James Madison University
Bachelor of Science in Media Arts and Design: Corporate communications concentration
Harrisonburg, Virginia
2013 - 2017
SKILLS & EXPERTISE
Software
Theory
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Adobe Creative Cloud
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InDesign
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Photoshop
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Illustrator
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Basic HTML & CSS
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Blender 3D modeling
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Nomad Sculpt
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Google Suite
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Microsoft Office
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LMS Management
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Camtasia
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Microsoft Power Virtual Agents
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Adult Learning Theory
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ADDIE
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Constructivist Pedagogical models
Relevant Courses
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Advanced Instructional Design
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Extended Reality Technology for Instruction
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Web Accessibility
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eLearning Design
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Business of Instructional Design
Soft Skills
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Management
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Training development and delivery
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Public speaking
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Excellent communication
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Organization and planning